Help center
How things work, in plain words.
Straight answers about getting paid, deadlines, disputes and keeping your account safe.
For creators
For brands
- Fees and plansThe platform fee is charged to the brand on top of the creator's rate. It depends on the brand's plan.
- Adding funds and how holds workYour wallet has an available balance and a held balance. Hiring moves money from one to the other.
- Reviewing a creator's workApprove work to pay the creator, or request changes before the review window ends.
For everyone
- Deadlines and the delivery clockWhen your delivery date is set, what extends it, and what happens if it passes.
- RevisionsHow many rounds of changes a contract includes, and what happens when they run out.
- DisputesHow to open one, what freezes, and how our team decides where the money goes.
- Cancelling a contractWho can cancel at each stage, and where the money goes when they do.
- Two-factor and recovery codesProtect your account with an authenticator app, and keep recovery codes for when you lose it.
- Reporting and blockingTell our team about a problem, or stop someone from contacting you, without putting a contract at risk.
- Closing your accountWhat has to be finished first, and what's removed when you close your account.
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