Cancelling a contract

When a contract is cancelled, the full amount on hold goes back to the brand's wallet, including the fee, and the creator isn't paid. You have to give a reason, and the other side sees it.

Who can cancel, and when

• Waiting on a product to ship: either side.
• Work in progress: the creator at any time. The brand only once the delivery date has passed with nothing delivered.
• After the brand asks for changes: the creator only. The brand has already received work, so it needs a dispute instead.
• Work submitted and waiting for review: nobody. The brand can approve it or request changes, and either side can open a dispute.
• In dispute, approved or completed: nobody. The money has been frozen or already moved.

These limits mean a brand can't keep delivered work without paying for it. If you're stuck, open a dispute.