Adding funds and how holds work

Adding funds

Workspace owners and admins can add funds from the Wallet page, between $10 and $50,000 at a time. You pay through Stripe, and card details go straight to them. You need to have confirmed your email first.

Available and held

• Available is what you can spend on new hires.
• Held is set aside for contracts that are running.

Hiring moves the creator's rate plus the platform fee from available to held. If you don't have enough available, the hire doesn't go through until you add more.

Where held money goes

• You approve the work: it goes to the creator and the platform.
• The contract is cancelled: all of it comes back to your available balance.
• There's a dispute: it stays frozen until our team decides.

Unused funds

They stay in your wallet for future hires. The workspace owner can also withdraw them from the Wallet page. Money goes back to the card or account it came from, so if your past payments can't cover it, contact us.